Customers while buying online have lot of questions to which they try to contact you via email, phone etc.
Even after a customer has bought he might have questions related to shipping,delivery etc.
Apart from email & phone ,sending queries via contact form is also a widely used mode of contacting. Here customers just need to enter their contact details & leave the query.
You in-fact receive an email & sms of every query that is left on your store.
You can easily revert via email to the customer.
SMS Sample: "Hi! You have just received an enquiry from Cutomer_Name on your Kartrocket Store Store_name.Please Log in to your admin area to check."
You also have list of all the queries that are left on the store, on your kartrocket dashboard.
Navigation: Just click on Enquiries in the left menu, you will see the list of queries like:
You have the option to select the queries that you want to remove from the list. Just select the query by clicking on the check box and click on delete.