Customers while buying online have lot of questions to which they try to contact you via email, phone etc.
Even after a customer has bought he might have questions related to shipping,delivery etc.
Apart from email & phone ,sending queries via contact form is also a widely used mode of contacting. Here customers just need to enter their contact details & leave the query.
You in-fact receive an email & sms of every query that is left on your store.
You can easily revert via email to the customer.
SMS Sample: "Hi! You have just received an enquiry from Cutomer_Name on your Kartrocket Store Store_name.Please Log in to your admin area to check."
You also have list of all the queries that are left on the store, on your kartrocket dashboard.
Navigation: Go to Customers>Enquiries in the left menu.
You have the option to select the queries that you want to remove from the list. Just select the query by clicking on the check box and click on delete.
Click on the view button under Action to see the details of the query.
** Do reply/acknowledge all the queries of the customers, with solution to delight them.