What is a missing Order?
Any order that was not captured as a successful or un-successful order, this scenario may come in several situations.

Scenarios:

  • When a client does not complete and leaves the checkout page.
  • When a customer completes the checkout but closes the window while going to the payment gateway page or during re-routing to your store.
  • When the payment gateway is not able to capture the transaction.¬†

Go to Orders>Process Orders
Here click on Missing orders button 

Now you can see all the missing orders in the left side of the screen.

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